1.Product delivery: As far as possible to meet user requirements, if any special requirements, be completed ahead of schedule, I may in particular manufacture, and strive to meet customer needs.
2.Product delivery, we provide the following documents:
Mechanical equipment user manual
General installation structure
Purchased parts manual
Wearing parts, spare parts list, and comes with a certain amount of spare parts
Commitment to after-sales service:
1.Service tenet: quick, decisive, accurate, thoughtful and thorough.
2.Service aim: quality of service to win customer satisfaction, to struggle for the customer.
3.Service efficiency: the dispatch service personnel are senior professional and technical personnel who passed the company's formal professional training, and passed the examination administered alone for employment services in the Uneedpack Technology Co.,Ltd. After-sales department after receiving equipment failure notification, such as equipment can not work normally, the pearl river delta will respond within half an hour, 3 hours to dispatch personnel rushed to the scene to solve the problem. The pearl river delta respond within half an hour, and then according to the specific situation sent after-sales personnel arrived at the scene within 24 hours to solve the problem.(such as boot can't normal production, after-sales staff communicate with customers, to the scene in time according to customers' requirement) after-sales personnel will be at work for 24 hours, holiday endlessly.
4.Service ttime: mechanical equipment warranty for twelve months that's to say one year.
Within warranty: The supplier will be free repair and replace of damaged parts belong to quality problems. Equipment damage caused by human factors from the demand side, the supply-side repair or provide parts at cost price according to plan.
Without warranty: The supplier will provide paid support and replace of damaged parts belong to quality problems, the supplier repair or provide parts at cost price according to the count with a certain pin expenses calculated.
Sales staff on-site technical commissioning mentoring programs:
After the device reaches the client company, we will arrange engineering technical personnel to install commissioning services.
We will arrange sales technical staff who are in charge of training and technical guidance to the client company.
Our after-sales technical staff are responsible for comprehensive training, customer companies operating and technical personnel on the installation and operation of our facilities, with dedicated service, without reservation.
6. After-sales service customer visits and file management:
Our market sales and after-sales staff regularly get acquainted visit to customers, to understand the operation and use of the machine.
We will timely solve the problem when mechanical faults appear, regardless of new and old customers to our company.
To establish a complete customer service files, and record each return details, so that the engineering can reference.
After-sales personnel should obey the unified command arrangements during the customer service.
7. Service and customer complaint handling system:
After-sales personnel must obey the rules and regulations and all aspects of the management system of the client company.
During after-sales personnel in the factory，they should fill in after sales reports, and be confirmed by the customer technical staff then it can be sign back to the company.
Please call us at any time to complain when you find that our after-sales service personnel behave improperly or services are not in place.
Customers can complain according to the actual situation to decide whether the complaints after-sale service to stay or not, and you can demand replacement of other after-sales personnel.
Our company is equipped with customer complaint line (020-82211400) Manager Guo.